> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.ggservers.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Failed to Verify Username

![](https://storage.crisp.chat/users/helpdesk/website/a4096e71688b3000/8070d840-f6f3-4a52-9311-b35746_i9cpok.png)

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This is a common error that you may receive when you try to join your server.  
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# 🔬 How to Fix 🔬

Usually, this error is solved by:

1. Logging out your Minecraft Account through your launcher.  
2. Logging back into your Minecraft Account through your launcher.  
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# 🤖 Running a Pirate Edition of the Game 🤖

If you receive this error it could mean that you are using a pirate version to join and you need to enable Offline Mode.

||| We have a guide explaining how to enable Offline Mode [here](https://help.ggservers.com/en-us/article/how-to-change-your-server-to-offline-mode-1l5bcz6/).

**To allow non-premium players to join the server follow these steps:**

1. Go to your multicraft server from the panel (mc.ggservers.com)  
2. Click on Files  
3. Click on Config Files  
4. Click on Server Settings  
5. Set "Online Mode" to disabled  
6. Click Save  
7. Restart your server  
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| If you find any issues you can contact us on live chat or via the ticket system [here](https://help.ggservers.com/en-us/article/how-to-open-a-support-ticket-qjzuyd/).  
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# ❕ Useful Links ❕

- [Troubleshooting Minecraft Server Errors](https://help.ggservers.com/en-us/article/troubleshooting-minecraft-server-errors-8z6t65/)  
- [Connection Timed Out - An existing connection was forcibly closed by the remote host.](https://help.ggservers.com/en-us/article/connection-timed-out-an-existing-connection-was-forcibly-closed-by-the-remote-host-582awl/)  
- [Connection refused: no further information](https://help.ggservers.com/en-us/article/connection-refused-no-further-information-anka7e/)