> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.ggservers.com/sitemap.xml
> Use this file to discover available pages before exploring further.
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# How to Connect to Your Server via Cyberduck

![](https://storage.crisp.chat/users/helpdesk/website/e4fee99404073800/6dd658c8-797c-402f-a105-245eac_1m9qxx9.png)

${frame}[](https://www.youtube.com/embed/yiyrqf6TNkw?rel=0)

![](https://storage.crisp.chat/users/helpdesk/website/b0851d1b81aa2000/dbe4822b-4090-47af-b991-701fda_5crnog.png)

[Cyberduck](https://cyberduck.io/) is an FTP connection software that has been growing in recent years.

This guide will help you with how to connect to your server using Cyberduck.  
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# ⚠ Important Notes ⚠

||| Please note that if you have any issues using Cyberduck you can try WinSCP or FileZilla as an alternative. [Here](https://help.ggservers.com/en-us/article/how-to-connect-with-winscp-rfcman/) is our guide for using WinSCP and [here](https://help.ggservers.com/en-us/article/how-to-connect-to-your-server-using-filezilla-yl0q5r/) is our guide for using FileZilla.

* Cyberduck has versions for Windows and MAC.  
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# 🦆 Downloading and Installing Cyberduck 🦆

First you will need to download and install Cyberduck on your PC by following the next steps:

1. Click [here](https://cyberduck.io/download/) and download the version of Cyberduck you need.  
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2. Install it into your PC by double-clicking on the file you downloaded.

|| NOTE: For more information or for finding the paid version please visit the official page of Cyberduck [here](https://cyberduck.io/).  
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# 🔄 Connecting via Cyberduck 🔄

After installing Cyberduck, you will need to connect it to your server to be able to upload or download files.

**To connect to your server you just need to:**

1. Login into your Multicraft panel [here](https://mc.ggservers.com/site/login).

||| You can use the article [Getting Started! - Accessing your Server Control Panel](/en-us/article/getting-started-accessing-your-server-control-panel-16c29qy/) to access your server control panel.  
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2. Click on `Files` and then click on `FTP File Access`.

![](https://storage.crisp.chat/users/helpdesk/website/d89633bfd74da00/21b8e93d-b6a5-4834-88e1-61d2ae_1ahk7c5.png)

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3. On that page you'll be able to see the FTP Credentials, that you must use on Cyberduck.

![](https://storage.crisp.chat/users/helpdesk/website/dc17d1e55f4e9000/7ead32fd-ae73-46fb-a9d2-ce4c73_18o7qz4.png)

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4. Copy those credentials from Multicraft, open Cyberduck, click on `Open Connection` and paste them into the appropriate fields.

![](https://storage.crisp.chat/users/helpdesk/website/20fb289494576800/3cf73da2-e21d-4596-a636-0a54ef_1wknua0.png)

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5. Click on `Connect`!

Done!  
Now you know how to access your server files using Cyberduck!  
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| If you find any issues using Cyberduck please feel free to contact us on live chat or via the [ticket system](https://help.ggservers.com/en-us/article/how-to-open-a-support-ticket-qjzuyd/).  
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# ❕ Useful Links ❕

- [How to Change Your Server Type and Version](https://help.ggservers.com/en-us/article/how-to-change-your-server-type-and-version-ve6dtm/)  
- [How to Install Any Server Type (Clean Installation)](https://help.ggservers.com/en-us/article/how-to-install-any-server-type-clean-installation-133ufiy/)  
- [How to: Access Your Minecraft Server Files Via FTP](https://help.ggservers.com/en-us/article/how-to-access-your-minecraft-server-files-via-ftp-18ealdp/)