> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.ggservers.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Use the Crash Log Scanner

![](https://storage.crisp.chat/users/helpdesk/website/1dce93f387141100/6e930163-1128-44e2-8166-afa78d_ziq75z.png)

This guide will show you how to properly use the crash log scanner function.  
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# ❓ What Is the Crash Log Scanner ❓

Sometimes your server is not able to start, producing errors in the server console. You can use our tool which will analyze your crash log and will provide a solution if one is found.

If not, you can anytime contact us via the ticket system for technical issues.  
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Please note that you can also manually troubleshoot the errors.

||| We have a guide [here](https://help.ggservers.com/en-us/article/troubleshooting-minecraft-server-errors-8z6t65/) explaining some of the most common error logs.  
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# 🔎 How Do I Find My Crash Logs 🔎

To find your crash logs please do the following:

1. Log in to your Multicraft [here](https://mc.ggservers.com/site/login) and click on `Console`.

![](https://storage.crisp.chat/users/helpdesk/website/2a868c213c879600/673c9296-62df-42f0-af8d-8f4c2d_xajlwm.png)

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2. Click on `Crash Logs`.

![](https://storage.crisp.chat/users/helpdesk/website/f6938cb7cd0df000/608cc208-1365-4632-836d-b1eea1_1fe60ve.png)

|| NOTE: If you click on `Show Error` you will be sent to the latest identified error from your logs!  
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3. Find the crash log you want to open and click on `Show Log`.

![](https://storage.crisp.chat/users/helpdesk/website/6b738ad094504000/d2e25da1-6b0b-4dab-af7c-8e1a39_160ylr.png)

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# 🚧 How Do I Use the Crash Log Scanner 🚧

After finding the wanted crash log in the list you will have to do the following:

1. Click on `Scan`.

![](https://storage.crisp.chat/users/helpdesk/website/4ead4a10aa97d400/b981d4ec-c1a3-4692-9d94-bf155a_h9rsa9.png)

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2. Read the solutions provided and try to apply them.

![](https://storage.crisp.chat/users/helpdesk/website/f5e2f7ed7dcf7800/18444f0e-1066-45d9-92e6-f29509_1y2o5au.png)

|| If none is found, be sure to [open a ticket](https://help.ggservers.com/en-us/article/how-to-open-a-support-ticket-qjzuyd/) for your issue so we can look deeper into it!  
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| If you find any issues troubleshooting your crash logs please contact us on live chat or via the [ticket system](https://help.ggservers.com/en-us/article/how-to-open-a-support-ticket-qjzuyd/).  
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# ❕ Useful Links ❕

- [Troubleshooting Minecraft Server Errors](https://help.ggservers.com/en-us/article/troubleshooting-minecraft-server-errors-8z6t65/)  
- [Connection refused: no further information](https://help.ggservers.com/en-us/article/connection-refused-no-further-information-anka7e/)  
- [What Is The RAM Memory and How Much Do I Need for My Server?](https://help.ggservers.com/en-us/article/what-is-the-ram-memory-and-how-much-do-i-need-for-my-server-chiunv/)