> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.ggservers.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Connect to Your Server via Cyberduck

![](https://storage.crisp.chat/users/helpdesk/website/55dfe6bb970e7400/fa01b82d-4f03-4336-b1ea-ceae6f_1aqbfei.png)

${frame}[](https://www.youtube.com/embed/yiyrqf6TNkw?rel=0)

![](https://storage.crisp.chat/users/helpdesk/website/f652830598203000/22fcb8ff-7c73-42fc-8d20-fa2240_27ppy2.png)

[Cyberduck](https://cyberduck.io/) is an FTP connection software that has been growing in recent years.

This guide will help you with how to connect to your server using Cyberduck.  
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# ⚠ Important Notes ⚠

||| Please note that if you have any issues using Cyberduck you can try WinSCP or FileZilla as an alternative. [Here](https://help.ggservers.com/en-us/article/how-to-connect-with-winscp-rfcman/) is our guide for using WinSCP and [here](https://help.ggservers.com/en-us/article/how-to-connect-to-your-server-using-filezilla-yl0q5r/) is our guide for using FileZilla.

* Cyberduck has versions for Windows and MAC.  
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# 🦆 Downloading and Installing Cyberduck 🦆

First you will need to download and install Cyberduck on your PC by following the next steps:

1. Click [here](https://cyberduck.io/download/) and download the version of Cyberduck you need.  
---

2. Install it into your PC by double-clicking on the file you downloaded.

|| NOTE: For more information or for finding the paid version please visit the official page of Cyberduck [here](https://cyberduck.io/).  
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# 🔄 Connecting via Cyberduck 🔄

After installing Cyberduck, you will need to connect it to your server to be able to upload or download files.

**To connect to your server you just need to:**

1. Login into your Multicraft panel [here](https://mc.ggservers.com/site/login).

||| You can use the article [Getting Started! - Accessing your Server Control Panel](/en-us/article/getting-started-accessing-your-server-control-panel-16c29qy/) to access your server control panel.  
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2. Click on `Files` and then click on `FTP File Access`.

![](https://storage.crisp.chat/users/helpdesk/website/d6a6bc30b305d000/862480e0-a2ff-4457-ba0c-ea3d34_bexsxc.png)

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3. On that page you'll be able to see the FTP Credentials, that you must use on Cyberduck.

![](https://storage.crisp.chat/users/helpdesk/website/225274ee0df2ee00/4b28458f-ece1-4aaf-a8dd-111f72_1uw9rlp.png)

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4. Copy those credentials from Multicraft, open Cyberduck, click on `Open Connection` and paste them into the appropriate fields.

![](https://storage.crisp.chat/users/helpdesk/website/51598ddd70ecc400/260a62bd-2458-4866-8789-91d590_12opf15.png)

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5. Click on `Connect`!

Done!  
Now you know how to access your server files using Cyberduck!  
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| If you find any issues using Cyberduck please feel free to contact us on live chat or via the [ticket system](https://help.ggservers.com/en-us/article/how-to-open-a-support-ticket-qjzuyd/).  
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# ❕ Useful Links ❕

- [How to Change Your Server Type and Version](https://help.ggservers.com/en-us/article/how-to-change-your-server-type-and-version-ve6dtm/)  
- [How to Install Any Server Type (Clean Installation)](https://help.ggservers.com/en-us/article/how-to-install-any-server-type-clean-installation-133ufiy/)  
- [How to: Access Your Minecraft Server Files Via FTP](https://help.ggservers.com/en-us/article/how-to-access-your-minecraft-server-files-via-ftp-18ealdp/)