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# How to fix cPanel - Can send emails but not receive

![](https://storage.crisp.chat/users/helpdesk/website/460745a18f835000/e35cbdf0-e497-4466-b560-914c4c_17z6mri.png)

Are you able to send emails using your cPanel account? But you're unable to receive?  
This guide should help you on how to fix this!  
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1. Login on your cPanel at [https://web.ggservers.com:2083](https://web.ggservers.com:2083) using the credentials we've sent you shortly after the purchasing process.  
2. Scroll down to " Email " and click on " Email Routing ".

![](https://storage.crisp.chat/users/helpdesk/website/79b40649b3e59800/a42dcda9-aa65-4525-bd12-9c57d1_afj2d5.png)

3. Select your wished domain you'd like to change the email routing settings, set to " **Local Mail Exchanger** " and click on the " Change " button.  
-> By doing that:  
> > " The server will always accept mail for this domain. The system will deliver mail to the local mailbox. "

![](https://storage.crisp.chat/users/helpdesk/website/56a60df84e1cc000/28702cfe-4db2-43c7-a035-575b5d_f2c1ot.png)

4. Done! That's it!

Your emails created on cPanel should now be able to receive emails from google, hotmail and etc.  
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| Should you need further help, please, feel free to [open a ticket](https://ggservers.com/billing/submitticket.php) in your Client Area!