This guide will help you troubleshoot the Connection refused: no further information error message that you may get when you try to join your server!


🔌 First Steps 🔌

Please make sure that you are trying to connect to your server using the right server IP! Use IP:PORT to add your server to your client. (exemple: 192.0.0.1:26876)

You can find your IP and Port on your main Multicraft page.

Here is our guide for getting access to your Multicraft panel if needed.


📜 Check If the Issue Is on Your Server's End or Not 📜

First, go to your Multicraft and check if your server is running or not. This error message can pop up if you try to join your server when it is stopped.

Here is our guide for getting access to your Multicraft panel if needed.

To check if your server is running please verify the following:

- See if your server is producing logs in the Console.
- See if your Memory and CPU bars are fluctuating or not.
- Check if your server Status is set to Online or not.

If the server is up and running but you still get this error, then the issue is on your client (PC) end and you need to try troubleshooting it.


🔩 Troubleshooting the Issue on Your Client (PC) End 🔩

This error usually happens when your Firewall is not allowing the traffic to your X.X.X.jar file located in C:\Users\user\AppData\Roaming.minecraft\versions\<version>.
(Simply, the version you are trying to use)

To fix this problem, you can temporarily disable your Firewall.


To disable your Firewall go to:

Control Panel
System and Security
Windows Firewall (or just type “Firewall” in your Start Menu Search Box)
Then, on the left, you can Disable the Firewall in Turn Windows Defender Firewall ON or OFF.

Once disabled, you can try to join your server.

We recommend you turn your Firewall back ON after testing it. If you leave your Firewall OFF, malicious programs will be able to get access to your whole computer.

If the error isn’t fixed, you can whitelist (allow) your Minecraft to bypass the Firewall. You will need to allow Java(TM) Platform SE Binary.


If it's still not working, try and whitelist the Minecraft Jar that you play. For this, you just need to find Allow another program… then select your current Minecraft Version. If you can't find it, you will have to manually search for the jar file of your Minecraft Version.

To find your Minecraft Version folder please do the following:

Press the Windows button and type run, then press Enter.
Type in the box that appears the following, then press Enter: %appdata%\.minecraft
Click on the version folder, then on the folder with the same name as the version that you play, and whitelist 1.XX.X.jar (example: 1.12.2.jar).



If it's still not working, many other factors can cause this. If you can’t fix the problem, please try using a different Minecraft Version.

Example: If you are playing on 1.12.2, just try to connect with 1.12. If you are playing on 1.8.2, just try to connect with 1.8.8.


If you are not able to get into your server even after all those steps, please contact us on live chat or via the ticket system.


❕ Useful Links ❕

- Connection Timed Out - An Existing Connection Was Forcibly Closed by the Remote Host.
- How to Connect to Your Server Using FileZilla
- How to Check Your Server Performance
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