This guide will help you to add a sub-user to your billing account.

This way you can have another person managing your Billing portal without giving them your credentials.


⚠ Important Notes ⚠

The other person will need to first create a Billing account here.

Also, be careful to whom you give access to your billing account and what permissions you give them. They could be able to fully manage your payments and such depending on which permissions you give them.


🔒 Giving Permissions to the new Account 🔒

Once a new account is made, you can give access to that user.

Log in to your Billing account here. (with your own account)


Click on the drop-down menu from your name, located at the top right side of the page, and click on User Management.

User Management


Under the INVITE NEW USER section, type the email associated with the other account, then select the desired permissions and click on Send Invite.

INVITE NEW USER

NOTE: Be sure to carefully select the permissions for the other account according to what is needed. If you have any questions, you always contact our live chat. We can help 24/7!


Here are some tips on how you should select the permissions:

It is never recommended to give a user `All Permissions. This would mean they can change your password, e-mail and other account details.

If you want the user(s) to only be able to see and reply to tickets you have, select View & Open Support Tickets - Access to open, respond and manage support tickets. This will let one of your server administrators manage support tickets in case you are not able to.

If you want the other user(s) to be able to manage the payments of invoices you have to select View & Pay Invoices - View and payment access to invoices. This way you can buy a server with one of your friends and manage the payments together or let a friend handle the payments if you are not able to.

Also, if you want the other user to only be able to see the emails associated with your billing account you have to select View Emails - Access to view account email history. This will let one of your server administrators check the emails too.


Your friend will receive an e-mail containing a link for accepting the invite.

After doing so, he will have access to your billing account/products according to the permissions you selected.


If you find any issues giving Billing access to another account, please contact us on live chat or via the ticket system.


❕ Useful Links ❕

- How to Find and Manage My Credit Balance
- How to Reset Your Billing Area password
- Addons - General Information and How to Order One
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